FAQs

There are two separate questions when it comes to the environment. Firstly, the impact on global warming. When sourced sustainably wood is a carbon neutral fuel source. A tree absorbs the same amount of carbon when it grows as is released when it is burned. Making wood burning better for climate change and the planet than almost any other form of heating. Even electric heating still involves the burning of fossil fuels.

The second relates to air quality. When burning wood, as humans have always done, particulates are released. However, Ecodesign stoves set a new standard for clean wood burning by reducing particulate emissions by over 90% when compared to an open fire. With some stoves now achieving an astonishing reduction of over 99%. Meaning that you can use your stove to heat your home for a whole season and produce less emissions that a single days use of an open fire, bonfire or campfire.

Further reading can be found at https://t.ly/GC5rl

Many people like the peace of mind of having a source of heat that is independant from the grid. 

Stoves are highly efficient, often around 80% or even more, which means your fuel will last a lot longer and provide you with a lot more heat than an open fire. Modern EcoDesign stoves are particularly good at this and newer, intelligent stoves can have efficiencies around 90%.

There's nothing quite like the relaxing atmosphere created by the flickering flames of a woodburning stove. Creating a focal point for any room, stoves are attractive to look at as well as efficient.

It is very important to get a stove with an output that is suitable for your room. A stove that is too powerful will be less efficient, the airwash will struggle and you will get more deposits building up in the chimney. A stove that isnt powerful enough will of course not provide enough heat to keep the room warm and you may risk overfiring your stove in an attempt to achieve that temperature.

There are many factors to consider when it comes to working out the required output for a stove. We will take in to account the size of your room, insulation value, number of doors in to the room, the number of external walls etc. If you give us a call or come down to our showroom we can tell you exactly what output stove you need.

Stoves are generally made of either steel or cast iron. Both materials have slightly different properties and can be a factor in deciding which stove is best for you.  Cast Iron is more dense so will take longer to heat up but will then retain the heat for longer.  Steel being less dense will heat up much more quickly.  Generally cast stoves tend to be of a more classic design and steel stoves more contemporary however this is not without exception.

We are always very competitive when it comes to price, however, prices do vary so this could be a factor when you choose your stove.

Some stoves burn only wood, some can also burn smokeless fuel and some are gas or electric. All fuel types have different properties that we can advise you about. Wood and multifuel stoves are often physically different too and have methods of ash removal.

All stoves perform differently, some stoves keep the glass cleaner than others, some are more controllable, have different grates and controls etc. Some stoves are designed to serve a particular style of use. We test as many stoves as possible so we can advise you on each stoves characteristics.

Stoves come in many different styles, both traditional and contemporary. Having a look through our website will give you a taste of the available styles. However you can't beat seeing a stove in person, after all a stove should last many decades so it is important to make sure it looks right! If you visit us we will always try and find a stove to match your tastes and help you narrow down the many options available.

Please bring the dimensions of your room and fireplace with you (length, width & height).  Any supporting photos are also helpful.

In nearly all cases yes, you may require an insulated flue system. Speak to us about this and we will be happy to talk you through your options.

Absolutely! Nearly all modern EcoDesign stoves are approved to burn wood in smoke control areas. Modern stoves are very clean burning, some producing less than 1% of the emissions of an open fire. 

To find out if you are in a smoke control area you can visit https://uk-air.defra.gov.uk/data/sca/

An experienced Hetas or alternative qualified registered installer should fit a woodburning or multifuel stove. If you fit the stove yourself (or hire a non registered installer to do the work), you must inform your local Building Control department BEFORE you begin the installation. If you are considering a gas stove then the installer should be Gas Safe registered. Give us a call and we can arrange an installation quote.

Ecodesign Ready stoves meet strict efficiency and emissions standards set by the EU and now adopted by the UK. These stoves:
• Produce up to 90% fewer emissions
• Burn fuel more efficiently
• Are better for both your wallet and the environment
All new stoves we supply are Ecodesign compliant.

It varies depending on the stove, chimney, and site conditions.
Factors include:
• Whether a chimney exists and its condition
• Type and size of the stove
• Flue system requirements
• Any additional building work
We can arrange for a registered installer to contact you for a free survey and no-obligation quote, tailored to your home and heating needs.

If your stove is designed as multi-fuel, you can burn wood and approved smokeless fuels. If it's a wood-only stove, using coal or other fuels could damage it and void your warranty. We'll help you choose the right model for your needs and fuel availability.

In most cases, yes. Chimney liners improve stove performance and safety. They create a sealed and correctly sized flue, which helps maintain proper draw, improves efficiency, and reduces the risk of smoke leakage, condensation, and tar buildup. If your chimney isn't lined, a survey will determine the most suitable lining solution.

For woodburning & multi-fuel stoves, ventilation requirements depend on the stove's heat output and the age and air tightness of the building. UK Building Regulations require a permanent air vent for stoves with a heat output over 5kW or those installed in buildings built after 2008. The vent area should be at least 550mm² for each kW of the stove's output and be a permanent opening not closeable.
Some stoves have the option of a direct air kit that ducts air from outside directly to the appliance without the need for an open vent into the room.

Yes. Wood-burning stoves are still legal in the UK, including in Smoke Control Areas. However, new rules introduced under the Clean Air Strategy mean that only Ecodesign Ready stoves can be sold and installed. These stoves produce much lower emissions and are far more efficient than older models.

• Wood-burning stoves are designed to burn only wood logs.
• Multi-fuel stoves can burn wood and smokeless coal or other approved fuels.
Multi-fuel stoves are more versatile, especially for off-grid properties or when fuel availability varies.

A gas stove can easily be turned on and will quickly provide localised heat to your room. Remote controls are also available so your stove can be controlled in comfort.

A gas stove or fire with a cheery, flickering flame will create a cosy atmosphere in any room.

Glass fronted gas stoves and fires are highly efficient, with efficiencies around 80% they are a very cost effective form of heating.